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In India, savings, current accounts, and term deposits that remain inoperative or unclaimed for ten years are classified as unclaimed deposits by banks. These amounts are subsequently transferred to the Depositor Education and Awareness (DEA) fund maintained by the Reserve Bank of India (RBI). Despite this transfer, depositors or their nominees/legal heirs retain the right to claim these deposits along with applicable interest from the respective banks at a later date.
To facilitate the identification and reclamation of such unclaimed deposits, RBI has developed a centralized web portal called UDGAM, which stands for Unclaimed Deposits – Gateway to Access inforMation. This online platform allows registered users to search for unclaimed deposits/accounts across multiple banks in one centralized location.
As of July 1, 2025, the UDGAM portal had registered more than 859,000 users. This significant user engagement demonstrates the portal's role as a convenient tool for depositors to retrieve information about their unclaimed funds.
To use UDGAM, users must first register by visiting the portal's registration page where they enter their phone number, name, set a password, complete a captcha, and verify via OTP (One Time Password).
After logging in at https://udgam.rbi.org.in/unclaimed-deposits/#/login , users should:
Select the "individual tab" to search for deposits pertaining to individuals.
Enter the account holder’s name and bank name.
Provide at least one piece of identification from PAN, voter ID, driving license, passport number, or date of birth.
Click the Search button to fetch details from the selected bank(s).
Search results are displayed in a grid showing the account holder's name, place, bank name, and Unclaimed Deposit Reference Number (UDRN). Clicking on a bank’s name hyperlink redirects the user to the respective bank’s website for detailed instructions on the process to claim or reactivate the unclaimed deposit.
The growing volume of such deposits is mainly due to customers not closing accounts they no longer operate, failure to claim matured term deposits, or cases involving deceased account holders whose heirs have not come forward. RBI encourages public awareness and uses UDGAM as a tool to address these challenges by simplifying access to unclaimed deposit information.
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